Refund policy

NO REFUND / EXCHANGE-ONLY POLICY

Last updated: August 10, 2025

We want you to love your Jeri piece. Because of the nature of our products, all sales are final. We do not offer refunds for any reason, including a change of mind.

Exchanges

We accept exchanges only in the event that your item arrives damaged or defective.

 

To request an exchange:

1. Email us at infojewelrybyjeri@gmail.com within 7 days of delivery

2. Include your order number, photos of the damaged/defective item, and a brief description

3. Once approved, we will provide instructions for returning the item and sending a replacement

 

Non-Exchangeable Items

We cannot accept exchanges for:

• Items purchased during final sale promotions

• Gift cards

• Any item not in its original condition

Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.

 

Contact

If you have questions about our policy, email infojewelrybyjeri@gmail.com.